Fever clinics in Kew, Richmond (115 results)

Nice experience

The doctor was extremely helpful and took my baby son's health issues seriously, and the nurses very kind and cheerful. My slightly negative review entirely concerns the environment at what I had understood to be a private clinic devoted to paediatrics and thus to children. In the United States and Germany, which are the countries from which my husband and I are from originally, the most average and even mediocre paediatrician would create an environment in their waiting and consultation rooms that is inviting for children--with toys, books and so on. In Berlin, where my son (19 months) was born, his paediatrician (a quite 'standard' pediatrician who served state-funded patients) had a puppet theatre in her waiting room and a play house in her office. Everything was set up to put children at ease, especially small children and babies who find doctor's offices terrifying. In light of this background, I was totally shocked that there was no waiting room at all--let alone a child-friendly one--nor a single child-conducive object in the entire consultation area which we saw, which had a very cold and clinical feel about it. The nurses and doctors were concerned that my son was so upset to have simple checks made upon him, but I think this resistance was partly down to the whole environment of the practice, which would be terrifying for a baby of his age. I really think it is imperative that a paediatricians office be set up differently to an office for adult care--in a more inviting and calming way, with toys, books, games, or whatever, which will make the children who go there feel this is a safe space. You cannot expect a child to just 'comply with healthcare professionals' as the doctor put it when the entire environment is not conducive to this. Babies are not adults and a paediatrician's office should be designed accordingly!

Excellent care!

I had an appointment with nutritionist. I found overall experience positive, staff at the reception was pleasant, no waiting time. I would say that nutritionist overall is knowledgeable on a surface (we did not discuss particular details, and I was not offered to do any blood tests or other tests, which I would assume would be next step for tailored advise). I did not find first 25 min of meeting useful as the doctor assumed I was different age (significantly younger that is my actual age), hence discussion was not tailored towards my needs. Although I believe my age was mentioned in my initial form.

ridiculously difficult to contact by phone- some staff very pleasant but certainly not all- some receptionists slightly vague

They’re always super helpful and great to work with. They email when they say they will, and are very understanding with the need for flexibility. (The only bit I’m not a fan of is the odd mandatory £50 deposit - which feels strange for a medical establishment. As though they don’t trust you - but that’s not the staff’s fault, it’s clearly a policy set by those above them.)

I have meant to leave this review for some time as a returning patient, very good, recommend to those considering

The doctor took a long time talking about things that had nothing to do with the patient, such as talking about other patients she'd had and what they were suffering from. I was very frustrated because she talked about so many irrelevant things.

Dr Shilpa was amazing and nothing was too much trouble. Everything was explained, treatment was started and literally within days, I was feeling the results. Communication with relevant consultants and my GP practice was spot on.

The hospital is conveniently located, the receptionists are welcoming. The hospital building is well-kept and clean.