Hand Problems clinics in Walsall, West Midlands (15 results)

Very efficient and overall an excellent experience.

Professional and efficient

Although my overall experience was good and I am happy I had the surgery, there are some negatives to my experience. I was put off by the doctor and nurse chatting socially over me all during the procedure. I felt it was too much and I wanted the doctor to fully concentrate on my procedure. No one told me anything about what I might experience afterwards in the early stages. I had a really strong pounding in my ears. Also no one asked me if I had tinnitus, which I have, and which was much worse for a few days. I was anxious this would never improve. I fed this back to the nurse who rang me and she said she would talk to a doctor. However no one ever contacted me about it. I don't think enough care was taken to make sure both my ears looked the same. That's been disappointing. I find I'm now unable to wear earrings for pierced ears. This is beyond disappointing as I'd been wearing them for 45 years. They are always difficult and sore to put in and take out now. I feel you should advise people to leave re piercing for a much longer period than 6 weeks, which is what I was advised would be enough time. Finally, I needed more of the ointment supplied and did not find it easy to obtain more without saying what it was for, which I was reluctant to do. A larger tube would help here.

Clean, tidy, helpful staff and always on time

Whole experience was very friendly and things were explained properly

From my first enquiry, to initial consultation and procedure completion, the quality of care I received was excellent. Every member of staff contributed to me feeling safe and at ease.

Within seconds of walking in the door, I was greeted by friendly smiley staff. Within minutes of checking in and filing out my registration, a nurse came to get me to take me to a waiting area where I was for less than 5 minutes before the doctor call me through. Very impressed with my service

Excellent care throughout my operation and post op

Very thorough, all procedures explained well, friendly staff,

Out patients, ward and theatre staff; professional and friendly.