Reflux clinics in East Grinstead, West Sussex (4 results)

Excellent customer service, very helpful and caring staff, sufficient and swift treatment provided

This was my first ever private health consultation ever and it was excellent. When I was anxiously sitting in gridlock traffic that was going to make me very late - I telephoned the clinic and receptionist, Dana, was completely non-judgemental, reminded me that it was out of my control and gave solution focused responses that were so reassuring [eg letting other patients be seen earlier if they arrived before me] and made me feel at ease. Once I arrived, she was warm and empathic, explained how appointment times had been juggled and offered me a coffee whilst I waited for my revised time. Dr Sarah Ameen was lovely too, I felt completely 'heard' and 'understood' . The consultation felt unhurried and I left feeling very cared for. When I called out of hours to make an appointment in the first place, another member of the team [a gentleman] picked up and made a note so that Dr Sarah knew that I would like to make an appointment and it was followed up immediately when clinic opened the next morning by Sana. He was available to assist me when I arrived with regards where to park and to cap it all, when I was waiting for my appointment [I was just reading]he noticed I had me hand on my head and double checked if I was all ok. I cannot praise the team enough - Huge thanks to you all!

Staff at reception were very friendly and it only took a few minutes from arrival to being seen by the Dr.

I have not been to Fordcombe before but I have been very pleasantly surprised!